Shippings & Returns
Your order will be shipped using PostNL, the Dutch postal service.
I use the PostNL tariffs for letterbox parcels (up to 2 kg) and bigger parcels (2-10 kg). I have no need to add something to these tariffs as I try to keep the postage as low as possible. For more information on what kind of postage you can expect, please check the PostNL website here and here.
Delivery within the Netherlands will take approximately 1-2 working days from the dispatch date. Please note that PostNL doesn’t deliver on Mondays anymore.
Delivery to outside of the Netherlands will take approximately 1-3 weeks from the dispatch date, depending on where you are in the world. For more detailed information on delivery times to your country, you can check here.
Returns & Refunds
If you have any issues with your order, please contact me within 7 days of the item being delivered at info [at] talvicreations.com. I'll do my best to help out where I can. You will be responsible for providing photo proof of any issues. After 7 days, I will be unable to resolve any issues.
If returning the items turns out to be the best resolve for your issue, you will be responsible for paying any return postage. Refunds won’t be processed until I have received the items back in their original condition.
Customs & Import VAT (Dutch: BTW)
Talvi Creations is based in the Netherlands. Customs & import tax fees may occur upon delivery of international orders. These charges vary depending on where you are in the world, so please check prior to ordering what rules and charges may apply to your situation.
Any additional customs charges or fees are the buyer’s responsibility.
Talvi Creations is not responsible for any customs delays.